Orders are processed within 1–2 business days, or 2–4 during sales and other peak periods. After dispatch, Australian orders take 2–8 business days by standard shipping or 1–4 by express. International orders take 6–27 business days by standard shipping or 5–8 by express. These are estimates and can be affected by customs or local couriers. Once your order ships, we'll email you a tracking number so you can follow it on the carrier's website.

Yes, we ship internationally. For US orders, import duties are calculated and paid at checkout, so there's nothing further to pay on delivery, although in rare cases customs may assess a different amount. For all other countries, import duties, VAT or customs fees may apply and aren't included in our prices or shipping. They're set by your local customs authority and are the customer's responsibility. If these charges are refused, your parcel may be returned or destroyed by customs and we can't refund the order.

ご注文品をご返品される場合は、商品に同梱されている返品用紙にご記入ください。注文番号や返品理由など、用紙に記載されているすべての情報を必ずご記入ください。用紙にご記入後、商品を丁寧に梱包し、同梱されている配送ラベルを貼り付けてください。商品を適切な配送ボックスに入れ、できるだけ早く郵便局または宅配便サービスにご持参ください。返品手続きについてご不明な点がございましたら、カスタマーサービスチームまでお問い合わせください。お客様にご購入いただいた商品に完全に満足していただけることを願っておりますが、万が一ご満足いただけない場合は、弊社がサポートいたします。

ご注文金額が100ドル未満の場合は、配送料として9.95ドルを申し受けます。ただし、100ドルを超えるご注文はすべて配送料無料となり、送料を節約し、無料配送をご利用いただけます。

ご注文の変更をご希望の場合は、hello@release.comまでメールをお送りください。当社のチームがお客様のご要望を確認し、どのような変更が可能か判断いたします。お客様にご満足いただけるよう、可能な限りサポートさせていただきます。

すべてのご注文は30日以内に返品可能です。返品されたご注文を受領後、14営業日以内に返金処理が行われます。

Our products is designed by a fashion photographer who knows how much your gear matters on set, on location and in transit, so each product is thought through with protection in mind. The Noir Mirage has a structured shape and removable padded dividers that keep your bodies and lenses separated. The Large Camera Backpack has a padded interior you can customise around your kit. The Camera Pouch combines water-resistant microfibre leather with a soft velvet interior that guards against scratches. The Film Charm is made from genuine leather and a anti-scratch velvet interior to safe guard your 35mm film.

The Noir Mirage Camera Bag is a structured crossbody for a 1–2 body kit that moves from studio shoots to travel days and everyday wear. The Large Camera Backpack is built for bigger shoots, with room for a studio flash, tethering gear and up to a 16-inch laptop. The Camera Pouch is for days when you only need a point-and-shoot or film camera.

The Noir Mirage fits 1–2 camera bodies and 2-3 lenses, with space for a flash, batteries, chargers and accessories. Two large and two small removable padded dividers let you set up the main compartment around your kit. It measures 42 cm x 26 cm x 23 cm.

The backpack is designed for DSLR and mirrorless systems and holds 1–2 camera bodies and 2–3 lenses, with space for larger accessories like a studio flash, chargers and tethering cord. The padded interior can be customised around your kit. Flush side pockets expand to fit a water bottle or tripod, and there are tripod tie-downs on both sides.

The Camera Pouch is designed to fit most point-and-shoot and film cameras. It measures 15.5 cm long, 9.5 cm high and 4 cm deep, so it's worth checking your camera's dimensions before you order. A soft velvet interior protects against scratches, and the magnetic flap gives you quick access.

The Noir Mirage has a dedicated compartment for a 13-inch laptop or iPad. The Large Camera Backpack's back compartment fits up to a 16-inch laptop, with a secondary sleeve for documents, an iPad or tethering cables.

The Noir Mirage has a front pocket with 3 SD card holders and 2 battery holders, plus space for extra batteries or small essentials. The Large Camera Backpack has a front organiser pocket with 3 battery holders, 2 SD card slots and a key chain clip. The Camera Pouch has a discreet zip pocket for SD cards, spare batteries and small essentials.

いいえ、アカウントを作成する必要はありません。ただし、アカウントを作成すると様々なメリットをご利用いただけるため、作成されることを強くお勧めします。例えば、次回以降、簡単にアカウントにアクセスできるようになるほか、お客様のニーズに合わせたパーソナライズされたおすすめやサービスをご利用いただけます。アカウントを作成していただくことで、弊社のサービスを最大限にご活用いただき、将来的に時間を節約することができます。

パスワードをお忘れの場合でも、ご安心ください。「パスワードをお忘れですか」のリンクをクリックすると、簡単にリセットできます。リンクをクリックすると、新しいパスワードの作成方法に関する手順が記載されたメールが届きます。指示に従って、安全で覚えやすい新しいパスワードを設定してください。パスワードは安全に保管し、決して誰とも共有しないでください。

Wipe the outside of your bag gently with a soft, slightly damp cloth and let it air dry away from direct sun and heat. Avoid harsh chemicals and solvents, and never soak or machine wash it. Use a soft, dry cloth or brush to remove dust from padded dividers and velvet linings. For the genuine leather Film Charm, wipe with a soft, dry cloth and keep it away from prolonged moisture. When you're not using your bag, empty it and store it in its dust bag somewhere cool and dry.