Orders are processed within 1–2 business days, or 2–4 during sales and other peak periods. After dispatch, Australian orders take 2–8 business days by standard shipping or 1–4 by express. International orders take 6–27 business days by standard shipping or 5–8 by express. These are estimates and can be affected by customs or local couriers. Once your order ships, we'll email you a tracking number so you can follow it on the carrier's website.

Yes, we ship internationally. For US orders, import duties are calculated and paid at checkout, so there's nothing further to pay on delivery, although in rare cases customs may assess a different amount. For all other countries, import duties, VAT or customs fees may apply and aren't included in our prices or shipping. They're set by your local customs authority and are the customer's responsibility. If these charges are refused, your parcel may be returned or destroyed by customs and we can't refund the order.

Email hello@usandiris.com as soon as possible with your order number and we'll do our best to help. Orders are processed quickly, so changes aren't always possible once your order is being prepared for dispatch. Please double-check your shipping address at checkout, as we can't be responsible for delays or lost parcels caused by incorrect or incomplete details.

You can return items within 30 days of delivery. They need to be unused, in original condition and returned with all original packaging, dust bags and tags, along with proof of purchase. Final sale and clearance items and gift cards can't be returned. Return shipping is at your cost, and we recommend a tracked service. We don't offer direct exchanges, so if you'd like a different style or colour, please place a new order and return the original.

Email hello@usandiris.com with your order number and reason for return, and we'll send you the return address and next steps. We aim to reply within 24–48 business hours. Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days, although timing can vary by bank. Import duties and taxes paid at checkout aren't refundable.

If your item arrives damaged or faulty, email hello@usandiris.com within 5 days of delivery with photos and your order details, and we'll arrange a replacement or refund at no cost to you. If your parcel is lost or damaged in transit, contact us straight away and we'll work with the carrier to resolve it. 

Our products is designed by a fashion photographer who knows how much your gear matters on set, on location and in transit, so each product is thought through with protection in mind. The Noir Mirage has a structured shape and removable padded dividers that keep your bodies and lenses separated. The Large Camera Backpack has a padded interior you can customise around your kit. The Camera Pouch combines water-resistant microfibre leather with a soft velvet interior that guards against scratches. The Film Charm is made from genuine leather and a anti-scratch velvet interior to safe guard your 35mm film.

The Noir Mirage Camera Bag is a structured crossbody for a 1–2 body kit that moves from studio shoots to travel days and everyday wear. The Large Camera Backpack is built for bigger shoots, with room for a studio flash, tethering gear and up to a 16-inch laptop. The Camera Pouch is for days when you only need a point-and-shoot or film camera.

The Noir Mirage fits 1–2 camera bodies and 2-3 lenses, with space for a flash, batteries, chargers and accessories. Two large and two small removable padded dividers let you set up the main compartment around your kit. It measures 42 cm x 26 cm x 23 cm.

The backpack is designed for DSLR and mirrorless systems and holds 1–2 camera bodies and 2–3 lenses, with space for larger accessories like a studio flash, chargers and tethering cord. The padded interior can be customised around your kit. Flush side pockets expand to fit a water bottle or tripod, and there are tripod tie-downs on both sides.

The Camera Pouch is designed to fit most point-and-shoot and film cameras. It measures 15.5 cm long, 9.5 cm high and 4 cm deep, so it's worth checking your camera's dimensions before you order. A soft velvet interior protects against scratches, and the magnetic flap gives you quick access.

The Noir Mirage has a dedicated compartment for a 13-inch laptop or iPad. The Large Camera Backpack's back compartment fits up to a 16-inch laptop, with a secondary sleeve for documents, an iPad or tethering cables.

The Noir Mirage has a front pocket with 3 SD card holders and 2 battery holders, plus space for extra batteries or small essentials. The Large Camera Backpack has a front organiser pocket with 3 battery holders, 2 SD card slots and a key chain clip. The Camera Pouch has a discreet zip pocket for SD cards, spare batteries and small essentials.

The Noir Mirage measures 42 cm x 26 cm x 23 cm and is designed to meet carry-on requirements. It has a discreet back pocket with 3 card slots that sits against your body, plus space for a passport or travel documents. The Large Camera Backpack has a hidden trolley pass-through and a discreet rear pocket for your iPhone or passport. Carry-on size and weight limits vary by airline, so check yours before you fly.

The Noir Mirage, Large Camera Backpack and Camera Pouch are made from microfibre leather. The Camera Pouch is also water-resistant and has a soft velvet interior to protect your gear from scratches. The Film Charm is 100% genuine leather with a velvet lining.

Wipe the outside of your bag gently with a soft, slightly damp cloth and let it air dry away from direct sun and heat. Avoid harsh chemicals and solvents, and never soak or machine wash it. Use a soft, dry cloth or brush to remove dust from padded dividers and velvet linings. For the genuine leather Film Charm, wipe with a soft, dry cloth and keep it away from prolonged moisture. When you're not using your bag, empty it and store it in its dust bag somewhere cool and dry.