Shipping policy

Shipping Policy for Us and Iris

At US AND IRIS, we want to ensure your orders reach you as quickly and safely as possible. Please review our shipping policy below.

Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • During peak periods (such as sales or holidays), processing may take 2–4 business days.

  • Once your order ships, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery

We partner with trusted carriers to deliver your orders, including Australia Post. Depending on your location and the size of the order, we will choose the most appropriate carrier and shipping method for your order.

  • Free standard shipping on all orders worldwide.

  • Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays)

  • Estimated delivery times:

    • Australia / U.S. / Canada / Asia: 5–10 business days

    • New Zealand: 7–14 business days

    • Europe: 10–20 business days

    • Other international destinations: 12–25 business days

Delivery times are estimates only and may be affected by customs clearance, local couriers, or unforeseen delays.

Customs, Duties & Taxes

  • International orders may be subject to import duties, VAT, or customs fees in the destination country.

  • These charges are not included in our product prices or shipping fees. They are determined by your local customs authority and are the customer’s responsibility.

  • Refusal to pay duties/taxes may result in your parcel being returned or destroyed by customs. We cannot refund orders under these circumstances.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your order directly on the carrier's website for real-time updates.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete address information.

Shipping Restrictions

  • We do not ship to P.O. boxes in certain countries.

  • Some regions may require additional delivery charges due to remote access or courier limitations.

Returns & Exchanges

  • Items may be returned within 30 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • Customers are responsible for return shipping fees (typically AUD $50–$80 depending on location).

  • Refunds are issued once the item is received and inspected.

For full details, please see our Returns & Refund Policy

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at hello@usandiris.com. We will work with the carrier to resolve the issue and ensure your satisfaction.

Questions or Concerns

If you have any questions about shipping or need assistance with your order, feel free to reach out to our customer service team at hello@usandiris.com. We're happy to assist!