Refund policy

Returns & Refunds Policy

We want you to love your US & IRIS purchase. If you are not completely satisfied, you may return your order under the following conditions:

Eligibility

• Returns are accepted within 15 days of delivery.

• Items must be unused, in original condition, and returned with all original packaging, dust bags, and tags.

• Proof of purchase (order confirmation or receipt) is required.

• Items purchased during final sale or clearance promotions are not eligible for return.

Return Shipping

• Customers are responsible for return shipping costs.

• Return shipping typically ranges from AUD $40–$80, depending on your location.

• We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Refunds

• Once your return is received and inspected, we will let you know if your return is approved or not. We will send you an email notification to confirm approval.

• If approved, you’ll be automatically refunded on your original payment method within 10 business days.

• Please note that processing times may vary depending on your bank or card provider.
  

Exchanges

• At this time, we do not offer direct exchanges.

• If you would like a different style or colour, please place a new order and return the original item for a refund.

Damaged or Faulty Items

• If your item arrives damaged or defective, please contact us within 5 days of delivery with photos of the issue and your order details.

• We will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

• Gift cards

• Items marked as final sale

For all return and refund enquiries, please contact our team at hello@usandiris.com. We aim to respond within 24-48 business hours.